Refund Policy

This Refund Policy applies to purchases of GOLD, the virtual in-game currency of seasnakes.IO, made in the Gold Store (https://seasnakes.io/checkout-payment). GOLD is offered by the operator of the Service, trading under the TABUMU brand, located at Corner Plus İş Merkezi, Fethiye, Sanayi Cd., 16140 Nilüfer / Bursa, Türkiye. Our payment processing and digital content delivery services are managed by our Merchant of Record, Paddle.com Market Ltd (30 Old Bailey, London, EC4M 7AU, United Kingdom) and its affiliates.

This policy is part of our Terms of Service (https://seasnakes.io/terms). Nothing in it limits rights you have under mandatory consumer law; see “Your statutory rights” below.

Contact for refund requests: support@seasnakes.io.

What you buy and how it is delivered

GOLD is sold in fixed one-time packages. The package name, the amount of GOLD and the price, including applicable taxes, are shown before you buy. After a successful payment the GOLD is credited to the seasnakes.IO account you were signed in with, normally within seconds. In the event of a delay, please allow up to one hour before contacting us.

GOLD is digital content delivered immediately. It has no monetary value outside the game, cannot be exchanged for money, transferred to another account or withdrawn, and is used only to obtain skins and other virtual items in the in-game Shop.

Right of withdrawal for digital content

GOLD is digital content that is not supplied on a tangible medium and whose delivery begins immediately after payment. Under Article 15/1-(ğ) of the Turkish Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği) and Article 16(m) of Directive 2011/83/EU on consumer rights, the statutory right of withdrawal does not apply to such digital content once performance has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal is thereby lost.

Before you can buy, the Gold Store asks you to tick a box confirming that you request and consent to the immediate delivery of the GOLD, that you acknowledge losing your right of withdrawal once delivery has begun, and that you accept our Terms of Service and this Refund Policy. By completing the purchase you give this consent and acknowledgement. If you do not want to give it, do not complete the purchase. Where the law of your country does not allow this exception, your statutory right of withdrawal remains unaffected.

When a payment is refunded

Credited GOLD is non-refundable. Once the GOLD has been credited to your account, the purchase is final and is not refunded, whether or not the GOLD has been spent. You confirmed this when you ticked the consent box before buying. The only exceptions are the cases listed below and cases where mandatory law requires a refund.

GOLD not received. If your payment succeeded but the GOLD was not credited to your account within one hour, contact us and we will credit it. If we cannot credit it, we will refund the payment in full.

Duplicate charges. If the same purchase was charged twice, we refund the duplicate charge once we have verified it in our records and Paddle’s.

Accidental purchases. If you believe a purchase was made by mistake, contact us as soon as possible. A refund is possible only where the error can be evidenced and we can verify it in our systems (for example, GOLD that remains unspent together with evidence of a technical error); otherwise the purchase stands.

Faulty or missing content. If a skin or other virtual item you obtained with GOLD is faulty, missing or materially not as described, and we cannot fix it within a reasonable time, we will return the GOLD spent on it or, where the law requires, refund the related purchase.

Players who are not adults. Under our Terms of Service, players who have not reached the age of majority may use the Service only with the permission of a parent or guardian, and purchases made from such an account are treated as made with that permission. A purchase is therefore not refunded only because the player is a minor; the cases above apply in the same way.

Virtual items. Skins and other virtual items obtained with GOLD are licensed, not sold, and are not refundable on their own.

How to request a refund

Email support@seasnakes.io from the address linked to your seasnakes.IO account, or include your player ID (shown in the game’s side panel), and give us the Paddle transaction or receipt number, the package you bought and the date. Please allow at least 5 business days for a response.

Because Paddle is the Merchant of Record, you can also submit a refund request directly to Paddle through the receipt you received by email or at https://paddle.net. Paddle may ask us to confirm whether the GOLD has been spent before deciding.

We may decline requests that we reasonably believe are abusive, for example repeated purchases followed by refund requests after the GOLD has been used.

How refunds are paid

Approved refunds are issued by Paddle to the payment method used for the purchase. Paddle normally issues the refund within a few business days; how quickly it appears depends on your bank or card issuer.

When a payment is refunded, the GOLD from that purchase is removed from your account. If the balance is no longer sufficient because the GOLD has been spent, the refund may be declined or the shortfall may be deducted from GOLD credited later.

Chargebacks. If you ask your bank to reverse a payment instead of contacting us, the related GOLD and any items obtained with it may be removed, and we may suspend the account while the dispute is open. Please contact us first so that we can resolve the problem.

Your statutory rights

This policy does not limit any rights you have under the mandatory consumer law of the country where you live, including rights relating to digital content that is faulty or not as described. Where this policy and mandatory law differ, the law prevails.

Consumers in the European Union, the European Economic Area and the United Kingdom may have a 14-day right of withdrawal under distance-selling rules, and consumers in Türkiye under the Consumer Protection Law and the Regulation on Distance Contracts, in each case subject to the digital-content exception described above.

Changes and contact

We may update this policy as the Service develops. Changes apply to purchases made after the updated date shown at the top of this page.

Questions: support@seasnakes.io, or by post at Corner Plus İş Merkezi, Fethiye, Sanayi Cd., 16140 Nilüfer / Bursa, Türkiye.